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The Omnichannel Approach: Picking the Right Blend of Technology and Human Touchpoint

This colorful eBook explains how an omnichannel approach benefits businesses, employees, and consumers in a creative way using analogies and metaphors.

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Consumer Finances, Student Loans and Debt Repayment in 2023

In this report, we take a data-driven look at the consumer financial landscape, student loan debt, and implications for other loan repayments in today’s economy.

Fourtune 500 Company Sees 1000 BP Roll Rate Improvement with TrueAccord for Early Stage Delinquencies

A Fortune 500 company, leverages Retain to deliver an intelligent digital collections strategy, while maintaining compliance and driving a 1000 bp decrease in roll rate.

Your Roadmap to Better Recovery in 2023

With rising delinquencies, will your debt collection strategy keep up? Learn how to navigate the twists and turns in 2023 to drive better recovery in our latest eBook

Year In Review 2022

TrueAccord’s Year in Review 2022—according to consumers, featuring quotes & stats from the millions who have engaged with TrueAccord to resolve debt this year.

Rising Delinquencies and Your Bottom Line in 2023

This guide gives helps you understand the current economic & collections landscape, the pros and cons of building your digital engagement practice.

The State of Compliance & Collections

This eBook is our new comprehensive collection of articles focused on compliance impacting the debt collection industry(and beyond)

Outbound Calling Doesn't Work, Here's What Does

This Microsite shows how outbound calling doesn't work due to labor shortages and shifting consumer behavior. Learn how to pivot to an inbound strategy.

The Buyer’s Guide to Digitally Engage Your Past-Due Customers

This eBook is designed to be your tactical guide to transforming your recovery operation from simply using digital methods to a truly intelligent digital design.

The Buyer's Guide to Effective Third-Party Collections

This ebook gives a guide to start conversations about post-charge off-collection strategy and give your customers with a path through digital-first collections.

Upgrade Debt Recovery & Collection With HeartBeat

This ebook provides a guide to the differences between HeartBeat and other digital strategy components like data modeling and machine learning.

Electric Utility Leader Powers Up Early-Stage Collections Efforts

In this case study, learn how a leading utility recovered over $17 million with Retain, TrueAccord’s intelligent client-labeled collections platform.

Decoding Machine Learning for Debt Recovery and Collection

This ebook provides the frameworks to help you understand the basics of what machine learning is and its application in collections.

What Labor Shortage, Wage Inflation, and Regulatory Restrictions Mean For Your Call Center

Watch our on-demand session to learn how to build an effective inbound call center with breakthrough results - plus a few other surprises.

The Guide to World-Class Recovery

This ebook provides the frameworks and metrics to help your company architect the right collections strategy for the long run.

The Fintech Guide to World-Class Recovery

This ebook provides the frameworks and metrics to help your company architect the right collections strategy for the long run.

TrueAccord Retain Delivers Breakthrough Results for Financial Services Giant

In this case study, we detail how a publicly-traded financial services company achieved a 40% increase in performance using TrueAccord Retain.

Buy Now, Pay Later, Consumer Preference and Collections Outlook

Read TrueAccord data about debt trends, repayment performance and consumer preferences to gain insight into the BNPL phenomenon and it's long-term outlook.

Countdown to Reg F: Compliance Office Hours

Time is running out to get ready for Reg F. Is your organization on track? Watch our on-demand session to learn more.

Beyond Digital:The Next Era in Collections

Watch our on-demand virtual summit to explore the next era of collections and network with other collections leaders—plus a few surprises.

Beyond Digital: The New Toolkit for Early-Stage Debt Collection

In this ebook, learn why it’s no longer enough to simply “go digital” in collections, and how to build a toolkit that creates personalized journeys for every consumer.

Education Buyer's Guide to Digital Debt Collection

This definitive guidebook equips education buyers with ten critical questions to ask as they explore digital debt collections solutions.

Ensure Regulatory Compliance While Future Proofing Your Collections Strategy Webinar

Our legal counsel discusses our framework for how legal & compliance departments can ensure regulatory compliance while enabling revenue for lending organizations.

Snap Finance Case Study

This case study shows Snap Finance’s journey to build their first third-party collections program — and their decision to invest in TrueAccord’s ML-driven collection solution.

Aite Group's Retail Banking and Payments Fintech Spotlight

Aite Group's “Retail Banking & Payments Fintech Spotlight” highlights how TrueAccord is disrupting the fintech industry and improving consumer experiences with debt.

Consumer Debt in the Age of COVID-19

Learn about trends in U.S. consumers’ debt payments in 2020 and explore how companies can better service consumers while also driving revenue.

Experian and TrueAccord's Email Guide

In this whitepaper, Experian and TrueAccord show how best to future-proof your debt collections strategy with email.

Digital Debt Collections 101 Webinar w/ Klarna

Klarna shares its journey into digital debt collection and discuss its transformational impact on consumer experience.

Winning the 2021 Tax Season Webinar

TrueAccord will showcase digital innovations that transform the consumer experience.

Debt Collections Compliance Webinar

Learn what the Biden administration means for lending organizations and how they can build more consumer-friendly collection practices this year.

Machine Learning 101 with Snap Finance

Learn how machine learning can supercharge the collections process and how Snap Finance became advocates of digital-first, ML-powered collections.

Klarna Case Study

This case study is a comprehensive guide for how to move collection operations from 100% in-house to 100% outsourced, which maximizes consumer engagement.

Scaling Collections Sustainably with Affirm

Is it possible to scale quickly while prioritizing the consumer experience? Learn how to scale collections while remaining consumer-centric.

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