YEAR IN REVIEW
At TrueAccord our clients and customers are our top priority. As we look back on 2023, here are some of the things that matter to us the most.
16.5 Million
That’s how many customers TrueAccord served in 2023. Our intelligent, digital-first collections software provided these consumers with flexibility and options that fit their lifestyle.
Here’s what those consumers had to say about us:
In our continuous effort to help customers find ways to get back on track towards financial health, we refreshed our Consumer website for better user experience. We expanded the FAQs to provide answers to the most common questions at the click of a button. Knowledge is power and our updated website aims to provide information and guidance for all our customers.
“You guys made this easy for me. I didn’t have to search for options, the website provides more than enough options that work with your situation.”
“My last payment! It was so easy to use your website. No rep needed. Awesome.”
“User friendly website with flexible options! Great to work with. :)”
We bring humanity into collections – and our customers are appreciative.
We’ve got your back when it comes to resolving your debt – we’re dedicated to empowering consumers to take back control of their finances.
“I loved how I received a text with an option to pay down my balance via a link. A lot easier of a process than having to make phone calls/receiving calls.”
“Your method of working with people is nothing short of wonderful. Every month, good or bad you HELPED us achieve paying this debt off, without judgment or condemnation. We thank you very much for your assistance, professionalism and humanity. ”
We are proud to have an industry-leading 4.7 rating on Google consumer reviews.
“Thank you for making the process easy to create a payment plan online and via text. This was super convenient. Also, great customer service, I was happy to not have to wait on hold for long periods of time to resolve my account, the agent was super friendly.”
And when customers resolve their debts, we celebrate their accomplishments with them.
“I love this set up. Makes me feel like I
am accomplishing something. Makes
me excited to see my debt decrease.”
“Thank You so much for your understanding,
and for allowing me to move past this with a
smile knowing you helped me tremendously.😁”
“These emails really help motivate me to get this paid off.
It’s been a long battle but you’re making it easier. Please
know that. Thank you!”
“Thank you so much for making it possible
to pay what I owe. Such a relief off my
shoulders. It was so quick and easy to do.”
Real consumer feedback*
Not all customers in debt provide positive feedback. Some TrueAccord customers file complaints. Nevertheless, the Better Business Bureau, who receives some of these complaints, grades TrueAccord at an A.
Innovating the collection and recovery experience with TrueAccord
As a digital-first collection and recovery platform, TrueAccord drives breakthrough results for industry leaders while providing a world-class, empathetic approach to the consumer experience.
Every year, TrueAccord’s mission is to be:
Flexible
Empathetic
Empowering
Seamless
Customer-
Friendly
Personalized
Digital-First
Respectful
Inclusive
Here’s to raising the bar on debt collection. Let’s create a future where the path to financial fitness is paved with
positive experiences.
