In 2013, our CEO was hounded by collectors for a small amount on a store credit card that he forgot to pay. Several calls from unknown numbers and one unpleasant conversation later, Ohad Samet was determined to reimagine the debt collection process. It was inherently wrong: the focus on just phone calls, the tacked-on “convenience” fees, the authoritative voice on the other side of the line, and most of all, the lack of empathy for the consumer.
Debt collection is a financial service, and it needs to cater to consumers. We created TrueAccord to change the mindset around collections into that of recovery and reconciliation.
Fast forward to today, and TrueAccord has worked with more than 13 million consumers of major banks, issuers, eCommerce companies and direct lenders. Hundreds of thousands have resolved their debts with convenient payment plans, customized billing schedules, and easy documentation.
We are transforming the debt collection industry and helping consumers reach financial health. If you are owed money, owe money to anyone, or work in collections and want to be inspired—come join the revolution.