TrueAccord SMS Terms of Service

Welcome to text messaging with TrueAccord, a debt collector.  We send text messages to the phone number provided by our client, the current creditor, in the placement file associated with an account in our office for collection.  If you are not the individual associated with the account, please respond WRONG NUMBER, email, or call our office at 1-866-611-2731.

You can choose to opt-out of SMS at any time by replying “STOP” to any SMS, by emailing “stop texting me” or something similar along with the phone number we are texting and your TrueAccord account number to, or by calling our office at 1-866-611-2731 and informing us that you want to opt-out of SMS.

If you opted in to text by speaking  with one of our agents, sending in an email, or sending START to our short code, you consent to receive SMS messages from TrueAccord,  our agents, representatives, employees, affiliates, or anyone texting on our behalf. You certify, represent and warrant that you are permitted to receive communications at any telephone number you have provided to the creditor of your account, to a prior debt collector or servicer, or to TrueAccord. You further agree to promptly alert TrueAccord in the event you stop using a particular telephone number. 

By not opting-out, you give TrueAccord permission to send account related text messages, such as payment reminders, resolution options, and other account information to the cell phone number on file. Text messages may contain a hyperlink to an individualized page allowing you to perform various self-service options.  You agree to inform TrueAccord of any shared telephone number in which you do not consent to messages being sent. 

Message and data rates may apply.  If you have questions about your text plan or data plan, please contact your wireless provider.