The world has changed, and the traditional approach to collections is facing headwinds. We built TrueAccord as a modern approach to debt collections—one that uses technology to engage with consumers at the right time, place, and channel—resulting in happier consumers and better results.
Right party call-contact rates are low and declining. TrueAccord uses a range of channels including email, SMS, voicemail drop, and more to cut through the noise and empower self-service and inbound communication.
No more one-size-fits-all outreach or call-based collections campaigns. TrueAccord’s patented machine learning engine, HeartBeat, creates a personalized journey for each consumer – and keeps optimizing for the right message, outreach time, and communication cadence to optimize performance.