A Personalized Collections Experience At Scale

TrueAccord uses machine learning and digital technology to deliver a personalized, self-serve experience that drives consumer engagement and industry-leading results.

At TrueAccord, we’re built for consumers.

The world has changed, and the traditional approach to collections is facing headwinds. We built TrueAccord as a modern approach to debt collections—one that uses technology to engage with consumers at the right time, place, and channel—resulting in happier consumers and better results.

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Reach consumers where they are.

Right party call-contact rates are low and declining. TrueAccord uses a range of channels including email, SMS, voicemail drop, and more to cut through the noise and empower self-service and inbound communication.

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Tailor the consumer journey.

No more one-size-fits-all outreach or call-based collections campaigns. TrueAccord’s patented machine learning engine, HeartBeat, creates a personalized journey for each consumer – and keeps optimizing for the right message, outreach time, and communication cadence to optimize performance.

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