If a tree falls in the forest and no one is around, does it make a sound? If you try to reach out to a customer behind on their payments and your message never reaches them, the likelihood that they will engage and enter repayment isn’t very high

If you call a delinquent

will they answer the

Probably not…


of unidentified calls go unanswered

That’s why

Digital-First Engagement

is the ideal way to engage with
past-due customers.

Digital-First Engagement works:

But simply adding email to your collections
communication mix isn’t enough

If you email a delinquent
customer, will it actually reach

Well, that all
depends on…

Email Delivery Rate

Email Delivery Rate, refers to the successful transmission of an email from the sender to the recipient’s mail server. It is the measurement of emails delivered divided by the number of emails sent. Bounces (when an email gets rejected by the mail server for any reason) and failures will impact this number.

Did the email you sent actually
make it to the recipient?

If your email gets
caught in spam, how
much will a good
delivery rate help?

That’s why you should
also measure…

Now let's talk about email delivery rates and deliverability in debt collection...