Looking back on the past year, there is one number that matters to us the most.
9.9 Million
That’s the number of consumers who worked with TrueAccord in 2021 to
- Resolve debt on their own terms
- Improve their financial fitness
- Take charge of their future
Here’s what those consumers had to say about us:
This year, TrueAccord turned debt repayment into pure “AWESOMENESS 👌”.
(Yep, that’s a real quote.)
We are proud to have an A rating from the Better Business Bureau and an industry-leading 4.7 rating on Google consumer reviews.
Google Reviews
Better Business Bureau
This year, consumers resolved debt on their own terms with TrueAccord — using flexible payment plans that work for them.
This year, we reached consumers where and when they want to be reached.
TrueAccord has been digital-first since our founding in 2013, and we know that communicating via digital channels (like email and SMS) is now preferred by most consumers.
This year, we created win-win scenarios for consumers and creditors alike.
Here are some examples:
Meanwhile...
-Sebastian Siemiatkowski
Co-founder and CEO, Klarna
(Read our case study with Klarna here.)
Meanwhile...
Product Innovation → Empowering Consumer Experience
This year, we expanded our product offerings to include both Retain (our first party solution for delinquent accounts) and Recover (our solution for defaulted accounts). Now, consumers and creditors can seamlessly work together at every stage of the collections lifecycle.
And that’s not all: our technology empowers consumers to take charge of their debt—without the need for disruptive phone calls or snail mail. 96% of consumers who resolve their debt with TrueAccord do so via self-service on our digital platforms, without ever talking to an agent.
“The first email was all I needed to know…I already like this company. You’re not supposed to like collection companies lol…but they have the right approach and amazing options”
“Thanks so much for working with me to handle my debt. PAID IN FULL feels great!!!”
“This had to be the easiest way for me to pay off a debt in full.”
“Simple, easy and straight to the point. Thank you TrueAccord for making debt not scary. I advise everyone to pay your debt and become free again in the financial world!!!!“
“You folks were wonderful. I was going thru a horrible time and you were kind and understanding. Would I have the ability to use you again in the future?”
Real consumer feedback
This year, we set a new standard for what debt collection should be.
You wouldn’t expect a debt collection company to get thousands of thank you notes. But we’re here to set a new expectation.
This year (and every year), our mission is to prove that debt collection can be:
