Improve recovery rates and reduce compliance risk while giving your customers the best user experience possible.
Code driven compliance reduces your risk and exposure, while giving you full control and visibility over consumer interactions, while enabling easy updates and modifications as regulations and requirements change. Pre-written and pre-approved content is delivered through an omni-channel approach, significantly reduces contact frequency and consumer complaints, while logging a complete, easily accessible record of the entire consumer interaction.
Consumer centric, personalized experiences drive higher engagement and empower consumers to resolve their debt through self-service and on-demand. Customized offers and payment plans let more consumers pay off more of their debt with ease. This tailored experience, at scale, connects with more consumers who can pay and nurtures them through the collections process.
The modern consumer demands modern technology. Our digital first, data driven collections process engages and empowers consumers to take action by enabling a personalized contact strategy, driving consumers to a self-service model of payment, and encouraging them throughout the process until they are fully paid. Consumers remain highly motivated to pay off their debt and reach financial health. You gain loyalty while reducing potential losses.