Improve engagement. Collect more. Retain your customer.

Power a digital engagement experience that reduces charge-offs. Scale it with technology infrastructure and a team of experts.

Retain is a fully client-branded solution that enables you to harness the power of machine learning and digital technology to boost early-stage collections.

Collect more

Reduce roll rates with intelligent digital-first code-based collections — powered by TrueAccord’s patented machine learning.

Reduce call center costs

Reduce call center costs, improve efficiency, maintain compliance and boost employee retention with a self-serve digital collections strategy.

Retain customers

Deliver a superior consumer experience that protects your brand and keeps customers coming back once they’ve resolved.

The Retain Difference

Harness industry-defining AI.

Retain is powered by HeartBeat — TrueAccord’s patented machine learning platform – to dynamically optimize the next best touchpoint for every consumer in real-time.

Plug and play - batteries included.

Retain comes pre-configured with everything you need to start collecting at scale: deliverability, a self-optimizing machine learning engine, code-based compliance, and digital expertise to drive engagement and commitment. No model building or tuning required.

Don’t change a thing.

Retain quickly and easily integrates with all of your agent tools and workflows – no painful migrations or “rip and replace” to get up and running.

Case Study

Fortune 500 Company Sees 1000 BP Roll Rate-Improvement with TrueAccord Retain

Fortune 500 company, leverages Retain to deliver an intelligent digital collections strategy – while maintaining compliance and driving a 1000 bp decrease in roll rate.


Beyond Digital: The New Toolkit for Early-Stage Collection

In this new ebook, we explain why it’s no longer enough to simply “go digital” in collections, and we share how collections leaders can build a toolkit that creates personalized journeys for every consumer—and harnesses the power of machine learning.

Get started today.

Whatever your organization’s technical needs, we have the tools and experts to onboard you today.