Leading Telecoms See Up To 35% Liquidation Increase Switching to TrueAccord for Digital-First, Omnichannel Debt Collection
The telecommunications industry has evolved and call-and-collect debt recovery can’t keep up—but TrueAccord’s digital-first approach delivers a more effective way to collect.
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For several Telecom providers in the US, the declining third-party liquidation performance caused the reevaluation of their approach to debt collection to a more future-forward, effective engagement model being adopted throughout other industries. This case study evaluates the telecoms that tested the waters of digital-first outreach for late stage collections using TrueAccord as their guide.
In this case study, we’ll look at:
- Both the common and unique challenges Telecoms face in debt recovery
- The methodology to compare call-and-collect vs TrueAccord’s digital-first approach
- Real results including increased liquidation rates across portfolios
