Klarna Case Study
This case study is a comprehensive guide for how to move collection operations from 100% in-house to 100% outsourced, which maximizes consumer engagement.
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In this case study, you’ll learn:
- How Klarna made the decision to move from in-house collections to outsourced collections
- What questions to ask when evaluating digital collections solutions providers
- How outsourcing collections can improve the customer experience and increase retention rates
