Digital-First Engagement Out-Performs Call-and-Collect for National Bank’s Late-Stage Debt Recovery
Through the Champion-Challenger model, TrueAccord’s digital-first approach for debt collection consistently out-performed traditional call-and-collect for a well-established national bank.
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In this case study, we’ll look at:
- Why the Champion-Challenger model works so effectively for optimal debt recovery
- What KPIs were used to compare call-and-collect vs TrueAccord’s digital engagement
- How TrueAccord won 100% of the bank’s primary placements
