California Digital Debt Collection Agency
Debt collection in California
With our own FinTech startup roots, TrueAccord knows what it means to be a scrappy tech company, but with over fifty years of financial industry expertise on our leadership team alone, we are equipped to handle any size collections portfolio. We’ve collected over $132 million in just five years, and that number continues to grow with tech companies like Yelp and Upwork!
Our headquarters are located right in the heart of Silicon Valley in San Francisco, and we live and breath the startup world. TrueAccord’s immersion in FinTech allows us to bridge the complex world of collections compliance with the fast-paced growth that is synonymous with technology.
We are disrupting the collections industry one customer at a time, and our customer-driven model has been highlighted in TechCrunch, Forbes, and the Wall Street Journal.
What TrueAccord can do for you
Code-driven
Compliance
Superior Customer
Service
Increased Recovery
Rates
We collect an average of 26% better than traditional call-based collections agencies!
The future of debt collection
- Our digital-first collections strategy is driven by Heartbeat, our artificial intelligence program that uses machine learning and hard-coded legal compliance to communicate with customers.
- A fully personalized, automated experience means that 95% of customers complete payment without directly engaging with an agent, limiting the variability of phone calls and guaranteeing easy resolution for debts of any age.
- Not relying on a traditional call to collect strategy also means that we continue to collect after other agencies have gone home.
- More than 20% of customers engage with our emails outside of business hours for traditional agencies.
- By challenging the industry standard, we are bringing the collections industry into the digital age and making it easier to pay off accounts.
Our mission
We understand that the collections industry has a bit of a branding issue. The term “debt collector” conjures up ideas of non-stop phone calls, large payments, lawsuits—things that people dread. We’re reinventing the collections experience through empathy; we want to give customers control of their finances.
When customers have a better collections experience with your company, they can help to shift the stigma associated with debt. We’ve seen this in action, and our Google Reviews show that consumers prefer our way of collecting. Ultimately, we collect better because we build trust between your brand and your customers, and with over 16 million emails sent per month, we’re reaching more people than ever.