Virtual Agents

At TrueAccord we talk to our customers in a variety of ways, including emails, letters and calls.

To assist our team in reaching our customers efficiently and consistently, we sometimes use automation software to schedule and send messages with virtual sender names. These messages have all been written and reviewed by a TrueAccord team member and sent automatically by our software.

These virtual sender names are grouped and referred to as our “Automated Staff.”

Since we believe transparency increases trust and provides a better customer experience, we’re publishing this directory of our automated staff names.

VIRTUAL AGENT NAMES:

Susan Anderson
Fontaine Bellamy
Melinda Brewer
Deanna Hill
Joseph Jefferson
Ebony Jackson
Lily Lin
Eric Lee
Aaron Munoz
Charlie Maxwell
Peter Martin
Isabel Orozco
Anil Patil
Amrita Singh
Laura Sherman
Gabriel Vasquez
Richard Wagner
Daryl Washington
Teresa Zuniga
Sam Geary
Thomas K.
Penelope S.