Charlotte Digital Debt Collection Agency
Debt collection in Charlotte
A major U.S. financial center with the second-most banking assets after New York City, Charlotte is the headquarters of Bank of America, Truist Financial and the East Coast operations hub for Wells Fargo.
TrueAccord has over fifty years of financial industry expertise on our leadership team alone, and our experience across industries equips us to handle any size collections portfolio for Charlotte businesses. We’ve collected tens of millions in just seven years, and that number continues to grow.
TrueAccord’s immersion in FinTech allows us to bridge the complex world of collections compliance with innovative technology, powered by our experienced staff of industry veterans. We are disrupting the collections industry one customer at a time, and our customer-driven model has been highlighted in TechCrunch, Forbes, and the Wall Street Journal.
What TrueAccord can do for you
Code-driven
Compliance
Superior Customer
Service
Increased Recovery
Rates
We collect an average of 26% better than traditional call-based collections agencies!
While our competitors struggle to send thousands of emails, we successfully deliver every month.
The future of debt collection
- Our digital-first collections strategy is driven by Heartbeat, our artificial intelligence program that uses machine learning and hard-coded legal compliance to communicate with customers.
- A fully personalized, automated experience means that 95% of customers complete payment without directly engaging with an agent, limiting the variability of phone calls and guaranteeing easy resolution for debts of any age.
- Not relying on a traditional call to collect strategy also means that we continue to collect after other agencies have gone home.
- More than 20% of customers engage with our emails outside of business hours for traditional agencies.
- By challenging the industry standard, we are bringing the collections industry into the digital age and making it easier to pay off accounts.
Our mission
We understand that the collections industry has a bit of a branding issue. The term “debt collector” conjures up ideas of non-stop phone calls, large payments, lawsuits—things that people dread. We’re reinventing collections through technology; we want to give customers control of their debt collection experience.
When customers have a better collections experience with your company, the stigma associated with debt begins to shift. We’ve seen this in action, and our Google Reviews show that consumers prefer our way of collecting. Ultimately, our model collects better because with empathy, we maintain the trust you built between your brand and your customers.