National Debt Collection Agency

Collecting from coast to coast

TrueAccord is a licensed debt collection agency in all 50 states. We work with companies across the country to make collections an empathetic experience for those in debt and to change the industry for the better. Our digital-first collections strategy works to create a unique, customer-centric experience for consumers in debt and improve recovery rates for creditors.

Where we're changing debt collection

We work with creditors across the country in a wide variety of industries from credit to consumer loan, eCommerce, technology, real estate, and services industries and serve their customers in debt any time, any where. Check out what we’re doing in some major metropolitan cities in the US, including: 

Who we are

In 2013, our CEO was hounded by collectors for a small balance on a store credit card that he forgot to pay. Several calls from unknown numbers and one unpleasant conversation later, Ohad Samet was determined to reimagine the debt collection process. 

Today, TrueAccord has brought together a team of industry veterans with decades of experience in order to make that change a reality. By bringing finance industry experts together with world class data scientists and engineers, we have the power to reach customers in debt better than ever before. 

Our machine-learning technology understands customers and works to create the best possible collections experience for both customers in debt and creditors that are looking to collect.

superior customer experience
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Our mission

We understand that the collections industry has a bit of a branding issue. The term “debt collector” conjures up ideas of non-stop phone calls, large payments, lawsuits—things that people dread. We’re reinventing the collections experience through empathy; we want to give customers control of their finances.

When customers have a better collections experience with your company, they can help to shift the stigma associated with debt. We’ve seen this in action, and our Google Reviews show that consumers prefer our way of collecting. Ultimately, we collect better because we build trust between your brand and your customers, and with millions of emails sent every month, we’re reaching more people than ever.

Continue learning with us

For the first time in decades, collections is changing fast. If you have questions about the industry at large and want to learn more read along with our blog!

Are you ready to start collecting?