ECOMMERCE
Chargebacks are not the end of the story.
More than 30% of chargebacks are a result of “friendly fraud,” customers who purchase items or services and then change their mind. When your dispute fails, TrueAccord can help you engage those customers and recoup some of those lost funds. Additionally, we’ll identify customers who deserve a second chance and help them get back to doing business with you.
Personalized
Customer behavior is dynamic, and our adaptive engine uses that knowledge to create a unique collection experience for each consumer.
User Centric
Our platform delivers great user experiences so your customers can pay off the debt and remain a loyal user of your product or service.
Nurturing
Our autonomous system never sleeps. It contacts customers at the right time and through the right channel, to convince them to pay.
Data Intelligence
Gain full visibility into account status, so you can quickly re-engage with your customers once they are in good standing. Learn more about your user segments and behavior, so you can identify the “good guys” in your portfolio so you can keep them engaged.
EBOOKS
Machine Learning Based Liquidation Looks Different and That’s a Good Thing
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CASE STUDY
Upwork partners with TrueAccord to resolve customer issues and retain lost relationships
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BLOG POST
Code Driven Compliance is the Future of Debt Collection
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BLOG POST
Customer Satisfaction in the Collections Industry
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