Ensure complete compliance control, auditability and real-time updates for changing rules and regulations. Our digital collections process is controlled by code, ensuring that all regulatory requirements are met, and allowing for the flexibility to quickly adjust to new rules and case law.
TrueAccord is a licensed, bonded, and insured collection agency as required in all jurisdictions where we collect. Our legal department and external counsel follow developments in regulations and case law to develop policies and procedures according to their constant changes.
The world is changing
Consumers don’t pick up the phone, and with FCC ruling and the CFPB’s debt collection rules, phone calls are a dying tool. Try a machine learning based, digital-first system that uses pre-written, pre-approved communications to interact with consumers.
TrueAccord uses creditor-provided email, direct from the consumer, and does not use skip traced emails from providers.
Role-based approval process for collection communications.
Our Compliance Firewall technology ensures regulatory disclosures and contact frequency requirements on federal and state levels.
Our legal team approves every content item and business logic change request to ensure regulatory compliance.
Real time logging of collection events, providing full auditability of every action. Our system puts you in complete control of collection parameters.