How We Talk to Our Customers

At TrueAccord we talk to our customers in a variety of ways. Emails, letters and calls are just a few of the methods we use.

To assist our team in reaching our customers efficiently and consistently we sometimes use automation software to schedule and send messages. These messages have all been written and reviewed by a TrueAccord team member but are sent automatically by our software.

To provide meaning our automated messages use virtual sender names. These virtual sender names are grouped and referred to as our "Automated Staff".

We believe transparency increases trust, removes hidden agendas and provides a better customer experience. So to act according to this conviction we’re publishing a directory of our automated staff names so that you, the customer, can be sure that when you receive a message from us its authenticity can be verified.

Our Story

At TrueAccord we know that debt happens to good people. After having been subjected to a collection process on a small amount and treated badly, we recognized that there’s something inherently wrong with the way debt collection is done. We knew there was an opportunity to build something entirely new and fundamentally change the debt collection industry. So we created TrueAccord to turn collections into a recovery and reconciliation process, rather than a confrontation.