Table of contents
  • 0:34 Example for the initial demand letter
  • 1:38 The digital landing page linked to from the letter
  • 2:02 The payment page linked to from the landing page
  • 3:39 A typical collection email from TrueAccord
  • 4:40 The email unsubscribe experience
  • 5:34 The dispute experience
  • 7:05 The payment plan selection experience
  • 8:00 Discussing text, voicemail drop, and push notifications
  • 10:31 A typical retargeting email
  • 11:02 Our tiled landing page
  • 11:48 The payment plan signup experience