Technology

Technology

We’ve spent years building and perfecting HeartBeat, a patent pending, data-driven system that learns from and imitates human collectors. Check out our demo at Finovate 2015:

Features

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Our system uses intelligent algorithms to find, validate and classify customers’ online footprint. The result is additional communication channels, as well as a more complete estimation of the customer’s reason for default and preferred style of communication.

Communication

Communication

HeartBeat, our data-driven engine, selects relevant in-house produced content to send through multiple channels (email, text, letter, call, social media and more). These targeted messages engage customers; leading them to respond, click through to our website and make payments.

Adaptation

Adaptation

Our system learns from every action. Every opened email, click-thru and website visit, teaches our engine about your customer’s frame of mind. These actions inform automatic follow-ups and —combined with intelligently placed outbound calls— gets the customer to accept payment offers.

TrueAccord’s HeartBeat is the first of its kind debt collection data and machine learning based system. Your business will benefit from our experience with tens millions of previous actions and decisions. We're really proud of what we've built and would love to show you what our platform can do for your bottom line.

Come work with us

We're always looking for great people

Our open source projects

scalaPB
Protocol buffer compiler for Scala.

aws-saml-broker
Webapp that authenticates users over SAML and grants them temporary AWS credentials.

sbt-scalapb
SBT plugin for scalaPB

ansible-health-check
Health check module for Ansible.

lenses
Tiny lenses library with focus on ease of use.

Resources