We reach out to customers the way they want to be reached. It’s usually not by phone.
We live in a world where we can manage almost every aspect of our financial lives online—debt collection should be no different. Call and collect agencies are on the wane because phone blocking technologies continue to get better. So why would you continue to collect through cold calls when response rates are plummeting?
TrueAccord understands the challenges of modern communication. Our product empowers consumers to engage with us through the channel(s) they want, which include email, text, push notification, letters and yes, even over the phone. A mobile-optimized experience is available 24/7 so consumers can engage anytime and anywhere. More than 85% of consumer engagements on our platform are on mobile devices, and more than 25% of account resolutions happen outside of business hours. In other words, consumers want to manage their debts online, just like they can do online banking.
Debt can be terrifying and overwhelming. TrueAccord made me feel capable and in control. Thank you!
I wish TrueAccord could handle all my debts. It was so easy.
I appreciate the email contact versus hounding me with calls. It made me aware but gave me room to make the responsible decision.
The email communication from the customer service agent was very supportive!
Awesome settlement and very friendly customer service!! Very pleasant for a debt collection!!
Best company to work with. I wish all debt collectors were as simple and easy to work with as this one.
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