CUSTOMER EXPERIENCE

We reach out to customers the way they want to be reached. It’s usually not by phone.

We live in a world where we can manage almost every aspect of our financial lives online—debt collection should be no different. Call and collect agencies are on the wane because phone blocking technologies continue to get better. So why would you continue to collect through cold calls when response rates are plummeting?

More than 85% of our platform engagement is on mobile and more than 25% of account resolutions happen outside of business hours.

TrueAccord understands the challenges of modern communication. Our product empowers consumers to engage with us through the channel(s) they want, which include email, text, push notification, letters and yes, even over the phone. A mobile-optimized experience is available 24/7 so consumers can engage anytime and anywhere. More than 85% of consumer engagements on our platform are on mobile devices, and more than 25% of account resolutions happen outside of business hours. In other words, consumers want to manage their debts online, just like they can do online banking.

Did you receive a collections email from us?

See how we’re different.