MISSION & VALUES

Our mission is to reinvent debt collection. By delivering a great user experience, we empower consumers to regain control of their financial future. TrueAccord makes debt collection empathetic and customer-focused. Being in debt is stressful, and the current debt collection process doesn’t help. A collection process that focuses on formal-sounding language, letters, and phone calls is stressful and confusing. It doesn’t have to be that way.

We meet people at some of the most difficult times in their lives, and we offer our customers a different story about debt—one that doesn’t rely on shame and guilt to collect. With customer care as our motivation, we leverage technology to serve people in a way that fits their lifestyle, through their channel of choice, tailored payment arrangements and an easy-to-use online portal.

Together, we can transform debt collection into a pathway toward financial health.

Diversity and Inclusion

We are a mission-driven team that values collaboration, transparency, accountability, and a drive for results. We believe that the best work environments are filled with people with different backgrounds, ideas, and beliefs. We support this value by maintaining a diverse workforce, promoting individuality, and ensuring an inclusive work environment. At TrueAccord, we are proud to share that our team consists of an almost equal gender divide and a 60% multicultural population. We are committed to advancing diversity and inclusion in our workspace.

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